Exhibitor Quick Links and Onboarding

Guidelines

• Packages must note the convention event and be marked with “Sample” or “Demo”, regardless of whether the materials are brochures or promotional items. 
• Boxes are to be delivered to the Hotel no more than (3) three days in advance of the event.
• All shipping orders will be returned to sender if they arrive any sooner or are improperly labeled.
• All shipped packages will be held in a secure area and will be signed in and out by the exhibitor’s pre-selected representative. All designated company representatives must provide a photo ID to sign out any shipped packages from our secured staging area.
• The Warehouse Shipping & Receiving is open 5 days a week, Monday – Friday from 8:00am to 4:30pm and can be reached at (828) 497-8709. 
• The Cherokee Convention Center is not liable for any lost or damaged shipping packages prior to arrival or after departure from the facility.
• All return shipments must be clearly labeled, and you must reference your shipper account numbers on the package.  You can drop them off at the Warehouse located outside of the Exhibit Hall on the 1st floor of the Cherokee Convention Center or pay the $10 fee to have your items picked-up from the convention space and delivered to the warehouse.  It is best if you bring your own labels with you, as they will already have your account number on them.  If you are going to issue a call tag, please inform the convention sales office prior to calling.